How to configure Mailbox and set Regarding with in Outlook?
These are the following requirements for enabling D365 for Outlook.
- License that includes Outlook Email Exchange services
- Mailbox configured in D365 CRM
Steps
Below are the steps to approve the mailbox configuration of the Outlook add-in –
- Go to Advanced Settings -> Email Configuration
![](https://www.cloudfronts.com/wp-content/uploads/2022/06/image-17.png)
2. Select Mailboxes
![](https://www.cloudfronts.com/wp-content/uploads/2022/06/image-20.png)
3. Select the User you want to configure mailbox
![](https://www.cloudfronts.com/wp-content/uploads/2022/06/image-21.png)
Note: Global Admin is required for Mailbox Approval. Once done proceed to next step
4. After clicking on OK, click on Test & Enable Mailbox
![](https://www.cloudfronts.com/wp-content/uploads/2022/06/image-22.png)
5. You will see success status as below
![](https://www.cloudfronts.com/wp-content/uploads/2022/06/image-16.png)
6. After the status changes to success, go to Outlook -> File -> Manage Add-ins
![](https://www.cloudfronts.com/wp-content/uploads/2022/06/image-23.png)
![](https://www.cloudfronts.com/wp-content/uploads/2022/06/image-24.png)
7. n Add-Ins for Outlook, search for Dynamics 365 and add it
![](https://www.cloudfronts.com/wp-content/uploads/2022/06/image-25.png)
![](https://www.cloudfronts.com/wp-content/uploads/2022/06/image-26.png)
That’s it.
![](https://www.cloudfronts.com/wp-content/uploads/2022/06/image-27.png)
Now you have D365 Addon for Outlook enabled.
Hope this helps!!
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