Problem Statement Sales people work for multiple opportunities simultaneously and they maintain all their e-mail communications folder wise in their mailbox. Sales people uses CRM to track their opportunity/lead/account/contact data and uses their E-mail app to communicate with users through e-mail. Now, sales people wants to track those e-mails in CRM & also they want … Continue reading Folder Based E-mail Tracking in CRM 2015 Spring Update →

With the release of Microsoft 2015 Update 1 Microsoft has released lots of exciting features, one of them is alternate key. Traditionally we use CRM primary field to identify the records. All Microsoft dynamics entities has unique identifier known as GUID. This GUID is the Primary key of particular record. When we want to integrate … Continue reading Define alternate keys for an entity →

Microsoft has released the Dynamics CRM Web API with the 2015 Spring Update. The purpose of this blog article is to demonstrate the use of the CRM Web API for performing different data operations. Before we begin using the Web API there are a few pre-requisites. Azure Subscription Dynamics CRM 2015 Update 1 Dynamics CRM … Continue reading Microsoft Dynamics CRM 2015 Web API →

The purpose of this blog is to help integrate Dynamics CRM online with Parature Knowledge Base(KB). By integrating Parature KB with CRM, Users will be able to access the Articles in created in Parature without changing the applications. Pre-Requisite: CRM Online with Spring release update Parature Enterprise license Parature account under same O365 tenant as … Continue reading Integrating Parature Knowledge Base with Dynamics CRM →

Today I will be explaining about the new design of Import/Export feature in Dynamics CRM. Also I will introduce you with Immersive Excel Experience released in Update 1 of CRM 2015. Challenges in old design Before introducing to new enhancements in Import/Export design of CRM 2015, we will go through challenges users are facing in … Continue reading Redesigned Import/Export capabilities in CRM 2015 Spring Update →

In this blog, we will learn how to use Role based forms in Dynamics CRM and the best practices that should be followed when using Role based forms. What are Role Based forms Microsoft Dynamics CRM allows configuration of security roles in Entity forms. It is quite a common requirement for organizations where they want … Continue reading Role Based forms →